Policies

Full Payment for your cats stay will be taken online at the time of booking. You will be billed for the total number of calendar days you have booked. However, if you collect your cat before 10am, we will give you a discount equal to the value of one day’s stay off your total bill.

If you need to cancel or change your booking, you will need to notify us within the following:

1st April - 31st October: One month's (30 Days) notice
21st December - 4th January: One month's (30 Days) notice
All other dates: Seven days notice

*Notice given any less than 5 days prior to the start date (in our peak periods) will result in the retention of the full amount of your booking.

You can either email us at info@littlehaycattery.co.uk or call us on 07812816992 or 01543 484334. If you have notified us that you need to cancel your booking within the periods above, you will receive a full refund for your booking. If you fail to cancel your booking 7 days before your cat(s) stay, we can only refund 50% of your total bill. Any cancellations less than 5 days notice prior will not be refunded.

It is your responsibility to ensure that your cat is up-to-date with all of the standard vaccinations, and to provide evidence of this when you drop your cat off.

By bringing your cat to Little Hay Cattery, you are confirming that you believe your cat is medically fit to stay with us.

Please note that we are no longer taking cats on insulin injections.

If your cat has any known health issues, it is your responsibility to: inform us of any symptoms or signs to watch out for; pass on to us any advice you have received from your vet; supply any medication or medically-required food and/or cat litter, along with clear and accurate instructions on how to administer it; ensure that your cat is not carrying any contagious diseases upon arrival at Little Hay Cattery; ensure that your emergency contact has the necessary information to instruct us in the case of a medical emergency.

We will use our judgment to decide whether to “watch and wait” or take your cat to the vet.

We will attempt to contact you and/or your emergency contact before making an appointment with the vet. It is your responsibility to ensure that somebody who can advocate for your cat is able to respond to us immediately, in case of medical emergencies.

Where possible, we take cats to their own vets. There is a charge of £5 per appointment for each trip to a vet in the Sutton Coldfield/Lichfield area, to reflect our travel and staffing costs.

If we cannot contact you and we believe that your cat needs medical attention urgently, we will make an appointment with the vet and refer all decisions to him/her.

We are not financially responsible for any medical bills that arise during your cat’s stay at Little Hay Cattery.

From November to February, the office will only be open for arrivals and collections by appointment. You can choose your appointment time on your booking form. If you need to change your drop-off/collection time, please email us within 24 hours or early the morning of your chosen day. Our gates will be closed between appointments, so failure to inform us of any changes to your drop-off/collection will result in a wasted trip.

Please be aware that nobody will be available to meet with you, or to check cats into or out of the cattery outside of our Open Hours (which are clearly displayed on our website, business card, and outdoor signage). Little Hay Cattery is a family-run business, and shares its site with several homes, other small businesses, and a working farm. Little Hay Cattery is closed to the public outside of opening hours, even if the gates are open and people are about. We thank you for your understanding and courtesy in this matter.

You are welcome to accompany us to your cat’s pen when we go to settle him/her in. However, please be mindful of the fact that Little Hay Cattery is situated on a working farm.

While we take reasonable precautions to keep our visitors safe, you are responsible for following our instructions and avoiding obvious hazards. Please heed the signs asking you not to touch our animals. Never go off ahead of the staff member who is guiding you around the site, or ignore any instructions relating to health and safety.

Please do not touch or play with cats other than your own while you are at Little Hay Cattery. This helps to minimise the risk of cross-contamination, as well as avoiding potential bites and scratches.

If you bring your children to Little Hay Cattery, you must take full responsibility for ensuring that they stay close to your guide and follow health and safety instructions at all times.

It is your responsibility to ensure that all of the information you have given us is accurate and remains up-to-date throughout your association with Little Hay Cattery. We are not responsible for any issues resulting from your failure to keep us informed about issues with your cat’s health and general welfare, or changes to your contact details.

Please submit a new Admin Pack to us every year to help us keep your contact details up-to-date. We do not require a new Admin Pack for each booking if they fall within the same year.